TST
Expedited Services
TST Expedited Services
710 Sprucewood Ave.
Windsor, ONTARIO
N9C 3Z1
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SERVICE TEAMS
CUSTOMER FOCUS
Organizational departments are structured to compliment each other and direct their combined efforts to serve our customers. Customer needs are the basis of our teams' direction.
CLEAR ACCOUNTABILITY
When establishing customer requirements and establishing quarterly plans, our team members set quantifiable goals that they hold themselves accountable for delivering. Each individual in the team understands their portion of accountability in delivering results.
SERVICE EXCELLENCE
Hire the best people, train and empower them, establish support mechanisms to support them and establish a common mission and expectation and they will deliver service excellence.
SALES AND SERVICE ALIGNMENT
Operations and sales are grouped into teams with a common group of customers to serve. All commitments made to customers are a result of team consensus and planning.
CUSTOMER DRIVEN TEAM PLANNING
As new customers are developed, our teams create plans to ensure a smooth start-up. Each quarter that team develops plans for delivering commitments to customers and assuring continually improving service.
PERSONALIZED SERVICE
Each customer has unique requirements and it is the mission of the team members to understand and deliver what each customer needs.
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